Return and Exchange Policy

You would like to return or exchange a product? 

Please find here below the terms.

RETURNS

The products need to be returned in their original packaging, be in perfect state within 14 days that follow the notification of the buyer’s decision to the vendor.

Returns need to be carried out in their original state and be complete (packaging, accessories etc…) for their remarketing in new condition, and accompanied with the invoice. Damaged, filthy or incomplete products will not be taken back.

Return delivery costs are offered for the first return and on charge of the Buyer for the following ones.

During the Sales Period, one can exchange a product when available in stock or get a credit note non-refundable that is valid for 1 year for future purchases.

EXCHANGE AND REIMBURSEMENT

The exchange (subject to availability) or the reimbursement will be completed within a delay of 14 days that follows the reception, by the vendor, of the returned products by the buyer following the terms stated above.

The reimbursement represents the amount paid when placing your order - initial delivery costs included.

During the sales period, the products are non-refundable. One can get a credit note non-refundable valid for 1 year for future purchases.

May you have any questions, do not hesitate to contact us by phone : +33 4 93 39 28 35 or by email : commandes@jacques-loup.com